People will most often respond in kind even in greater measure than that which is delivered to them. This commonplace need for retaliation can be replaced with a response designed to replace an enemy with a friend. If you get rid of the millstone of pride, you can replace it with a kind deed. It may take time to make this work but if you treat those who dislike you with unfailing kindness, they will eventually succumb to your influence and retaliate in kind. As a distinguished philosopher once said, “The hottest coals of fire ever heaped upon the head of one who has wronged you are the coals of human kindness.”
--Arthur S. Anderson
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